Kasya Support

Common questions

The scan says capture failed. Prop your phone side-on, step 3–4 meters back, make sure your whole body is in frame with decent lighting, then follow the countdown.
Does Kasya record video? Not by default, and video is never uploaded. If you opt in to "keep a clip for review", the clip stays on your device and is deleted right after you view it. See our privacy policy.
How do I cancel my subscription? Subscriptions are billed by the App Store / Google Play — manage or cancel them in your store account settings, or in the app under Profile → Manage subscription.
How do I delete my account? Profile → Delete account, or email us.

Email lloyd.bbedigital@gmail.com — we usually reply within a couple of days.